Razer Deathadder 3.5G 3500dpi mouse not detected

TimeFlighT

Australia257 Posts

September 21 2012 04:58 GMT

Hi all,

I just bought a Razer Deathadder 3.5G 3500dpi mouse.

I have installed the latest driver off Razer's website but whenever I load the driver, it keeps saying "no mouse detected"

I've downloaded pretty much other alternatives. All I want to do is to setup my DPI but I can't even do that so I'm stuck with default settings.

If anyone could help, that'd be great. Thank you.

EtherealDeath

United States8366 Posts

September 21 2012 05:00 GMT

Question. When you plug it in, do you get a little alert in the bottom right tray (assuming you're using Windows). Namely one that is one of

1) Yellow caution symbol - USB device not recognize
2) Red symbol - USB driver failed to install properly
3) Normal happy looking thing saying your USB device is ready to use

Basically, uninstall all drivers for mouse you may have installed. We need to see if Windows picks it up.

TimeFlighT

Australia257 Posts

September 21 2012 05:08 GMT

On September 21 2012 14:00 EtherealDeath wrote:
Question. When you plug it in, do you get a little alert in the bottom right tray (assuming you're using Windows). Namely one that is one of

1) Yellow caution symbol - USB device not recognize
2) Red symbol - USB driver failed to install properly
3) Normal happy looking thing saying your USB device is ready to use

Basically, uninstall all drivers for mouse you may have installed. We need to see if Windows picks it up.

3. usb device is ready to use.

the deathadder is working, but the problem is that when i use the razer driver to change dpi or change settings, it just keeps saying no mouse detected.

Sovano

United States1503 Posts

September 21 2012 05:10 GMT

You could just always adjust the settings on the mouse program that is already built into windows. I googled this and found another user on a different forum had the same exact problem. A few solutions were suggested, one that temporarily worked, but no permanent fix. Give it a read though if you want.
http://www.techpowerup.com/forums/showthread.php?t=60564

TimeFlighT

Australia257 Posts

September 21 2012 05:38 GMT

On September 21 2012 14:10 Sovano wrote:
You could just always adjust the settings on the mouse program that is already built into windows. I googled this and found another user on a different forum had the same exact problem. A few solutions were suggested, one that temporarily worked, but no permanent fix. Give it a read though if you want.
http://www.techpowerup.com/forums/showthread.php?t=60564

ok ill read it thank you ^^

edit: that's exactly my problem (the link you provided)

i've tried those and still, razer driver doesn't detect the mouse even if the deathadder is working. i'm using it as i type this. i just can't change settings at all.

Cyro

United Kingdom20341 Posts

September 21 2012 05:56 GMT

Did you try restarting pc with/without mouse plugged in? different USB ports etc?

TimeFlighT

Australia257 Posts

September 21 2012 07:39 GMT

On September 21 2012 14:56 Cyro wrote:
Did you try restarting pc with/without mouse plugged in? different USB ports etc?

yeah, i have.

it's still saying no mouse detected. also, it says "firmware: n/a"

Sovano

United States1503 Posts

September 21 2012 14:05 GMT

You may have to just simply RMA it then unless someone else has the answer.

Fivix

Poland1 Post

November 25 2013 20:21 GMT

I've got the same problem, any solution until now?

Win7 64-Bit

oddavies

1 Post

June 18 2015 06:54 GMT

#10

alrightly so my fix was to
1. uninstall synapse latest version
2. uninsall driver via device manager
3. download older version of razer synspse from here
4. install older version and let it update to current version, then TADA!!! open up rasor synapse and you'll now see your mouse

Cyro

United Kingdom20341 Posts

June 18 2015 07:32 GMT

#11

Cool thanks, funnily enough my 3.5g developed this problem as well. I'l try that if i want to use it again

Clubfan

Germany913 Posts

June 18 2015 15:10 GMT

#12

I had that problem when I set up my PC, too. A few un- and reinstalls later, it finally worked.
FYI, there is still a legacy driver which doesn't need any kind of registration or cloud connection.

BugsBunnySan

1 Post

June 19 2015 15:22 GMT

#13

On June 18 2015 15:54 oddavies wrote:
alrightly so my fix was to
1. uninstall synapse latest version
2. uninsall driver via device manager
3. download older version of razer synspse from here
4. install older version and let it update to current version, then TADA!!! open up rasor synapse and you'll now see your mouse

OMG, thank you a million times!!

jimy331

1 Post

September 18 2019 06:38 GMT

#14

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Razer Deathadder 3.5G 3500dpi mouse not detected

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